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Water Billing Adjustment Payment Plan

Date: 2024-02-06 22:10:57

Water Billing Adjustment Payment Plan

29 JANUARY 2024

Customers affected by the technical error of 6kl of water undue credit to their accounts will need to sign up for a payment plan. They will be required to pay an additional R180 per month on their Municipal bill until the debt is paid in full.
Affected customers can visit one of the City’s Sizakala Centres (listed below) on or before 31 March 2024. The payment plan carries the following conditions:
• The payment plan will be guided by the maximum repayment of R180 per month for the period not exceeding 36 months.
• Interest accrued will be reversed / written off.
• No interest charged for the duration of the agreed repayment period.
• Payment plan will be for the total debt owed by the customer.
• If the customer has an existing plan, this will be cancelled, and a new agreement will be entered into without any down payment.
• The conditions of the previous debt relief will apply to all customers affected by the water billing adjustment.
EThekwini Spokesperson Gugu Sisilana explained: “The above conditions only apply to customers who were affected by water billing adjustments. Should customers fail to visit our Customer Service Centres and enter into a payment plan on or before the deadline, credit control and debt collection measures will come into effect.”
Sisilana added that Revenue Clearance Certificates will only be issued once all the debt has been settled, including total debt in respect of the water adjustment.
Customers can visit the following Sizakala Centres:
• Florence Mkhize Building (Former Martin West Building)
• Phoenix Branch Office
• Verulam
• Tongaat
• KwaMashu Main
• Midway Crossing
• Chatsworth Branch Office
• Shallcross Sizakala
• UMlazi Mega City Sizakala
• KwaMnyandu Sizakala Mall
• Winkelspruit
• Craigieburn
• Hillcrest
• Pinetown Civic Centre
• Clermont
Issued by eThekwini Municipality’s Communications Unit.