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Updating Of Prepaid Electricity Meters Made Much Easier

Date: 2023-07-11 13:59:59

Updating Of Prepaid Electricity Meters Made Much Easier

05 JULY 2023

EThekwini Municipality’s process of rolling over its prepaid electricity token system to the new STS 6 format has been made much easier for customers.

From this week, all third-party vending systems can now generate Key Change Tokens. This means there is no longer any need for customers to visit Sizakala or Customer Services Centres to get a Key Change Token.

Customers will automatically get a Key Change Token when they buy electricity from any vendor who sells electricity, including banking apps and supermarkets.
The Key Change Tokens will ensure that customers who use prepaid electricity will still be able to purchase tokens after the 24 November 2024 deadline, where the current format will no longer be useable.  

For the month of July only customers in the following areas will receive Key Change Tokens when they purchase electricity: Westville, Chiltern Hills, Cowies Hill, Atholl Heights, Dawncrest, Dawncliffe, Beverly Hills, Claire Estate, Palmiet, Rouken Glen, Grayleigh, Erin-Go-Bragth, Westville South, Westville North, and Reservoir Hills.

From 1 August 2023, all customers in eThekwini will begin to receive Key Change Tokens when purchasing prepaid electricity. 

The process to update meters is the same for all customers: customers will receive two sets of key change tokens when purchasing their prepaid electricity. The two sets of tokens need to be uploaded into the meter before customers enter the third token for recharging electricity. Failure to do so will result in customers being unable to purchase prepaid electricity. 

Customers are advised to ensure that they redeem all the tokens they have already purchased before entering the Key Change Token as they will not be able to use any previous token once they have loaded the Key Change Token.

Issued by eThekwini Municipality.