Date: 2025-10-16 07:58:43

New Digital Self-Service Platform To Enhance Access To Electricity Services

ETHEKWINI NEWSFLASH

FOR IMMEDIATE RELEASE

NEW DIGITAL SELF-SERVICE PLATFORM TO ENHANCE ACCESS TO ELECTRICITY SERVICES 

The Energy Management Directorate has launched a new self-service platform aimed at providing free, mobile access to essential electricity services. 

The service, available by dialling *134*3532#, allows customers to interact and access electricity services directly from their mobile phones, without the need for airtime or data.

This platform forms part of a broader digital reform strategy designed to modernise operations and improve customer service delivery.

Deputy Director for Customer and Retail Services, Leshan Moodliar, said the launch of the platform marked the introduction of the Directorate’s fourth digital service channel.

“This easy to use, zero-rated platform will give more customers the opportunity to engage and interact with our services,” said Moodliar. 

The initiative is a key milestone under the Directorate’s flagship Customer and Retail Services Strategy Implementation Project, which focuses on improving operational efficiency, governance, and customer engagement through digitisation.

“Digitisation is central to the Directorate’s reform strategy, and we are committed to continuous service delivery enhancements to ensure we continually improve our level of service,” added Moodliar.  

As part of this reform, the Directorate is placing strong emphasis on accelerating new customer connections, improving outage management systems, and fast-tracking the adoption of smart technologies to create a more modern and reliable electricity network.

The launch of the free mobile platform follows other successful service enhancements, including streamlined fault logging and digital electricity meter reading uploads. 

Other additional and exciting digital initiatives in the pipeline include online service applications, which will allow customers to apply for a new electricity connection, request a capacity upgrade, or request a meter change through a secure online portal.  

This portal will allow customers to complete applications without the need to visit a Municipal service centre. 

Moodliar said the Directorate remains committed to improving its systems in an effort to offer customers greater flexibility, transparency, and control over their electricity service.  

ENDS 

Issued by eThekwini Municipality’s Marketing and Communications Directorate.