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Informal Settlements Encroaching On Water Servitudes Delay Water Pipe Repairs

Date: 2023-08-29 11:14:26

Informal Settlements Encroaching On Water Servitudes Delay Water Pipe Repairs

23 AUGUST 2023

The Municipality is aware of the interruption of water supply in areas supplied from
the Lotus Park Reservoir. 

The interruption is due to a recurring burst on the 300mm diameter pumping main to the reservoir.

Residents are urged to note that the terrain and location of the pipe is not easily accessible. This is due to informal settlements invading vacant land and building on the water servitude where the line is located.

This poses a challenge to the City’s team to access the line. Currently the team from the Water Department have abandoned the site due to threats from community members in Malukazi whose dwellings were flooded when the burst occurred last night.

The City appeals to residents not to encroach on pipeline servitudes as this is a risk to human life and properties if the pipes bursts. This also hampers the City’s ability to undertake maintenance on its underground infrastructure.

Residents are urged to look out for marker poles and to get building plans approved by the Municipality before building.

The City is engaging with community leaders in order for the repairs to be undertaken.

As an interim measure, the Water and Sanitation Unit is trying to get water supply through another reservoir zone to affected areas. However, supply may be intermittent.

Water tankers have also been dispatched to supply affected communities.

Affected areas include :
Ezimbokodweni, Lotus Park, Malukazi, Orient Hills, and uMlazi U and Y sections.

For more information regarding water supply, the public can call the toll-free number 080 311 1111 or use the eThekwini Water and Sanitation WhatsApp number: 073 1483 477. Alternatively, email:

Issued by eThekwini Municipality’s Communication Unit.