EThekwini Municipality Supervisory Summit Ignites Drive For Service Excellence
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Date: 2025-06-04 09:49:37

EThekwini Municipality Supervisory Summit Ignites Drive For Service Excellence

ETHEKWINI NEWSFLASH
FOR IMMEDIATE RELEASE 
3 JUNE 2025
 
Professionalism, integrity, and accountability took centre stage at the Municipality’s Supervisory Development Summit which aimed to bridge performance gaps and enhance service delivery.  Hosting the summit was a strategic move to elevate service delivery and drive organisational excellence. It further aimed to identify and address performance gaps as well as to empower supervisory personnel with the necessary tools to drive efficient, responsive, and high-quality service delivery in communities.
 
The summit brought together senior leaders, supervisors, and operational managers from across Municipal departments to confront the root causes of underperformance and to chart a new course toward accountability, collaboration, and continuous improvement.
 
EThekwini City Manager Musa Mbhele said the engagement was crucial to identify and address possible gaps that hinder performance of the workforce, which in tun affects service delivery. 
 “Our communities deserve nothing less than excellence. This summit is not just a conversation but a call to action,” he said. 
 
Mbhele said the summit aimed to ensure supervisors are equipped to lead with purpose, deliver with integrity, and build a culture where results matter.
 
“The strength of any organisation lies in the people who bring the vision of the organisation to life. And at the heart of that effort are our frontline supervisors, who are the bridge between strategy and execution, and between policy and practice,” he added.
 
The summit featured a dynamic cohort of thought leaders, both political and administrative, who shared insightful information to equip line management to lead with clarity and to be accountable while at the same time, inspiring excellence.
 
Chairperson of Corporative Services Councillor Nkosenhle Madlala praised the initiative saying that it was long overdue noting the challenges, trials and tribulations eThekwini has been experiencing in the part of service delivery in the main including governance.
 
“Solutions of such an exercise will tell you that central to our notable achievements and our failures, is in the middle management structure of our workforce,” he said 
 
aCouncillor Madlala added that once the middle management, the engine, heart and soul of the organisation is neglected, we will not achieve even a single strategic objective of the organisation. 
 
Attendees were reminded that the service excellence of the organisation lies on the unwavering application of the Batho Pele Principles, a foundational framework that places people first in public service.
 
The summit reinforced that true organisational excellence is achieved when every employee, from senior management to frontline staff, is guided by a shared commitment to responsive, ethical, and people-driven service delivery.
 
ENDS