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EThekwini Mobile APP Brings Municipal Services To Residents’ Fingertips

Date: 2023-07-13 15:30:34

EThekwini Mobile APP Brings Municipal Services To Residents’ Fingertips

13 July 2023

EThekwini Municipality has launched a brand-new mobile app that will make life much easier for residents.

Sporting a fresh look and easy functionality, the app is a quick and easy-to-use platform for residents and other municipal stakeholders to connect with the municipality.
Among key features of the app is that residents can report faults, view and pay their bills, upload their meter readings, find details of their councillors and much more. 

Led by Sizakala Customer Centres, the app is a faster, transparent, and efficient way of receiving complaints and or requests from the citizens without them having to go to a walk-in centre or call a contact centre. Besides reporting faults or viewing bills, the app also has other functionalities such as news, traffic reports, places of interest, and more.

To be able to access account information on the app customers need to register for an e-services account and to use the login details for e-services to log into their bills on the app. This is to keep customer accounts secure.

City Manager Musa Mbhele says the application was introduced as a preferred first point of contact for customers to enquire about any services rendered by eThekwini.  “The city is committed to improve customer services and service delivery. This app will make it that much easier to interact with the city. The app also proves that the city is embracing the digital age and moves us a step closer to achieving our ambition of being a smart city. I urge everyone to download and use the app.” 

The app is available now available from Play Store for all Android versions and on Apple Store for IOS. 

Issued by the eThekwini Municipality’s Communications Unit.