Date: 2025-11-04 15:27:45

City Launches New Revenue Management System To Improve Service Delivery

ETHEKWINI NEWSFLASH

FOR IMMEDIATE RELEASE

CITY LAUNCHES NEW REVENUE MANAGEMENT SYSTEM TO IMPROVE SERVICE DELIVERY

In a strategic move to enhance operational efficiency, embrace technological innovation, and foster a customer-focused service environment, the City is pleased to announce the replacement of its current Revenue Management System (RMS). 

The new system, Revenue Management System: Customer to Meter (C2M), is scheduled to go live in July 2026.

The C2M system will integrate water and electricity meter management with customer service operations, including billing and rates, on a unified platform. 

This modernized approach is expected to enhance the overall customer experience.

The system will streamline the billing process, improve customer interactions, and provide a comprehensive view of customer data. 

This will ultimately lead to better service delivery and customer satisfaction, along with enhanced accuracy, transparency, and customer engagement.

The new system is fully compliant with the Municipal Standard Chart of Accounts regulations, aligning with national efforts to modernise financial management through the adoption of updated systems and technologies.

Regular updates on the project’s progress will be shared with all relevant stakeholders, including customers, business organisations, and Municipal staff. 

The City remains committed to maintaining open communication and ensuring a smooth transition throughout the implementation process.

For more information, please follow the City’s official communication channels. 

ENDS

Issued by eThekwini Municipality’s Marketing and Communications Directorate.