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City Acknowledges Payments but Will Disconnect Services If Necessary

Date: 2021-10-04 06:24:18

City Acknowledges Payments but Will Disconnect Services If Necessary

28 AUGUST 2020
City Acknowledges Payments but Will Disconnect Services If Necessary
While the eThekwini Municipality understands that many sectors of the economy have been severely impacted as a result of the Covid-19 pandemic, customers are encouraged to pay their municipal bill, or they could face possible disconnection.
The City thanks customers that have consistently paid but have remained firm on its stance to implement the Credit Control and Debt Collection Policy and disconnect the services of customers who do not.
Peet du Plessis, Head of the Revenue Management Unit said that the debt relief programme is a feasible option for customers with debt outstanding: “We appreciate customers coming through to pay their bills and we encourage those with debt 90 days and over to take advantage of the relief programme that will expire in December 2020.”
Du Plessis added that there are several ways in which customers can pay bills. “Customers may pay their bills at any Municipal customer care centre, Sizakala centre, Third Party Payment agents, Post office, via EFT or electronically to the City’s Nedbank account.
Additionally, the option to pay through Masterpass is available to customers who are registered on the e-Services portal. “We’ve seen many customers utilising this and this bodes very well for the City’s collection rate,” said du Plessis.
Bills can also be paid through a debit order arranged with the Municipality.
Customers are reminded of the benefits when they register on e-Services and the Revenue Correspondence portals. “Once details are registered, the customer will automatically receive their utility bill as soon as it is generated and when they have a query, they don’t have to call in.”
The systems ease the pressure off the City as it ensures the process of reporting is shortened and ultimately, more efficient.
Customers can access the revenue correspondence system by logging on to  and e-Services may be accessed at
Issued by the eThekwini Municipality’s Communications Unit. For media enquiries contact the Municipality’s Spokesperson, Msawakhe Mayisela on 060 966 4220