Area | Address | Contact Number | Offered Services |
| 20 Ntuzuma Access Road Inanda (Bester) 4301 Business Hours: | 031 322 0295 031 322 0294 031 322 0289 | 1. Municipal Service Complaints Handling 2. Cash Receipt 3. Traffic Fines 4. Independent Electoral Commission 5. Rates Enquiries 6. Municipal Service Account Enquiries, 7. Commissioner of Oaths 8. Value Assist facility 9. Grant-In-Aid 10. Property evaluation 11. Electricity Technical advice 12. Pre-paid electricity Tokens 13. Electricity Card Registration 14. Metro bill Printout 15. Ezase-gagasini Newspaper 16. Credit and Pre-Paid Electricity Application, Change Over and E-Kard Application |
| Lot. 932 Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 322 0289 031 322 9254 031 322 9255 | 1. Municipal Service Complaints Handling 2. Cash Receipts 3. Housing 4. Independent Electoral Commission 5. Municipal Service 6. Account Enquiries 7. Value Assist 8. e-Recruitment 9. Cemeteries 10. Councillors Support 11. Expanded Public Works Programme 12. Commissioner of Oaths 13. Department of Social Development 14. Grant-In-Aid |
| Malandela & E1139 Ntombela Road KwaMashu | 031 322 0289 031 501 1027 031 501 1015 031 501 1027 031 322 5884 031 322 5883 | 1. Municipal Service Complaints Handling 2. Cash Receipts 3. Traffic Fines 4. Independent Electoral Commission 5. Business Licensing 6. Housing 7. Rates Enquiries 8. Municipal Service Account Enquiries 9. Value Assist 10. Business Support 11. e-Recruitment 12. Councillors Support 13. Expanded Public Works Programme 14. Commissioner Of Oaths 15. Environment Health 16. INK Area Based Management 17. Community Participation 18. Cemeteries 19. Grant-In-Aid |
| 5 Ntuzuma Main Road Ntuzuma | 031 311 6032 031 322 2843 031 311 5108 031 311 6018 | • General Municipal Services • Certification of Documents • Cashier Services • Business Licensing • Hall Bookings • HR Lab for Job Applications • Human Settlement • Revenue Account Queries • Water Account Queries • Water Inspectorate • Library • Cemeteries • Disaster Management Help Desk |
| F 1307 Inhlendla Avenue Ntuzuma 4305 | 031 322 0289 031 322 2983 031 322 2982 031 322 5809 | 1. Traffic Fines 2. Independent Electoral Commission 3. Municipal Service Account Enquiries 4. Value Assist 5. Building Plans Submission 6. Town Planning Enquiries 7. Councillors Support 8. Commissioner Of Oaths 9. Environmental Health 10. Application forms 11. e-Recruitment 12. Metro Ezasegagasini 13. Housing 14. Grant-In Aid forms 15. Parliamentary Constituency office 16. Municipal Service Complaints Handling |
| Billing Office 145 Longcroft Drive Phoenix | 031 322 0289 031 311 6019 031 311 6018 031 311 6018 | 1. Community Facility Bookings, 2. Cash Receipts 3. Traffic Fines 4. Housing 5. Rates Enquiries 6. Municipal Service Account Enquiries 7. Value Assist 8. Meter Reading 9. e-Recruitment 10. Independent Electoral Commission 11. Councillors Support 12. Commissioner Of Oaths 13. Municipal Service Complaints Handling |
| 325 Gopalall Hurban Road Tongaat | 031 322 1643 031 322 1644 | 1. Municipal Services 2. Complaints Handling 3. Community Facility Bookings 4. Cash Receipts 5. Traffic Fines 6. Housing 7. Independent Electoral Commission 8. Rates Enquiries 9. Account Enquiries 10. Value Assist 11. Building Plan Submissions 12. Building Inspectorate 13. Community Participation 14. IT Support 15. e-Recruitment 16. Cemeteries and crematoria 17. Council Support 18. Expanded Public Works Programme 19. Commissioner Of Oaths 20. Department of Social Development 21. DSW 22. Environmental Health 23. Business Support – Markets 24. Ground and Stadia Bookings 25. Ombud’s Enquiries 25. HR Lab Centre of Excellence 26. Business Support Markets |
| Market Plaza 151 Wick Street, Verulam | 031 322 1745 031 322 1784 031 322 1767 031 322 1769 031 322 1780 031 322 1764 031 311 1809 | 1. Application For Municipal Service 2. General Municipal Services 3. Complaints Handling 4. Community Facility Bookings 5. Cash Receipts 6. Traffic Fines 7. Motor Vehicle Licensing 8. Business Licensing 9. Housing 10. Independent Electoral Commission 11. Rates Enquiries 12. Municipal Services Account Enquiries 13. Value Assist 14. Building Plans Submission 15. Pre-paid Electricity 16. Town Planning Enquiries 17. Business Support 18. e-Recruitment 19. Councillor’s Support 20. Expanded Public Works Programme 21. Commissioner Of Oaths 22. Department of Disaster Management 23. Viewing of existing building plans, occupancy certificate, title deed etc. 24. Printing of Site 25. Value Assist 26. GIS Searches 27. Property, telephonic Enquiries 28. Handling Internal post 29. Law Enforcement 30. Business (Market) 31. Business (Informal Trade) |
| 327 Umhlanga Rocks Drive Umhlanga | Plans and Submissions 031-3116076 031-3116074 031-3116079 031-3116080
Land Use Management 031-3116061 031-3116063
Motor Vehicle Licensing Dept: 031-311 6077 031-311 6090
Building Inspectorate: 031-311 6093
Development Engineering: 031-311 6051 |
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| SEDA Centre, 12 Johannes Nkosi Street. Warwick Junction Durban | 031 322 0289 031 322 0287 031 322 0286 031 322 0288 | 1. Cash Receipts 2. Traffic Fines 3. Independent Electoral Commission 4. e-Recruitment 5. Value Assist 6. Commissioner of Oaths 7. Job Application 8. Metro - Ezasegagasini 9. Grant-In-Aid 10. Municipal Service fault reporting 11. General Inquiries 12. Business Support |
Area | Address | Contact Number | Offered Services |
| 21 Khwezi Crescent, Magabheni Township |
| |
| Umlazi Mega City 50 Griffith Highway Umlazi Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 311 5184 031 031 5217 031 311 5199
| 1. Municipal Services General enquiries & Complaints Handling 2. Municipal Service Account Enquiries. 3. Municipal Cashier Services 4. Rates Enquiries 5. Grant-In-Aid forms 6. Value Assist 7. Water Enquiries. 8. Metro Traffic Fines viewing 9. e-Recruitment 10. Cemeteries (Umlazi T&S and Dudley Street) 11. IEC Voter Registration 12. Commissioner Of Oaths 13. Human Settlements enquiries 14. Umlazi & Isipingo Community Hall Bookings 15. Community Participation and Action Support |
| 398 Bluff Road Bluff Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 322 8405 | 1. Municipal Services Complaints Handling 2. Independent Electoral Commission 3. Municipal Services Account Enquiries 4. e-Recruitment 5. Commissioner Of Oaths 6. Municipal Grant In Aid Forms 7. DSW: Refuse removal and Illegal Dumping complaints and queries 8. City Integrity & Investigations reporting of fraud and Corruption in the Municipality |
| Finance Office 16 Main Street Township Centre Chatsworth | 031 322 8572 031 322 8572 031 322 8572 | 1. Municipal Services Complaints Handling 2. Independent Electoral Commission 3. Commissioner of Oaths 4. Cemeteries/cremation services 5. Employment forms 6. Municipal Services Account Enquiries 7. Value Assist 8. e-Recruitment (Not yet, temp office) |
| 265 Shallcross Road Shallcross | 031 311 2567 031 409 4678 (Fax) | 1. General Municipal Services 2. Complaints Handling 3. Cash Services 4. Traffic Fines 5. Business Licensing 6. Housing 7. Independent Electoral Commission 8. Municipal Services Account Enquiries 9. Value Assist 10. e-Recruitment 11. Councillors Support 12. Commissioner Of Oaths |
| 02 Ndwadwe Street Klaarwater | 031 322 8288 031 322 8289 | 1. General Municipal Services 2. Complaints Housing 3. Housing 4. Independent Electoral Commission 5. Municipal Services Account Enquiries 6. Value Assist 7. Councillors Support 8. Expanded Public Works Programme 9. Commissioner of Oaths 10. e-Recruitment 11. General forms - HR, Grant in Aid forms |
| Shop No. 236-238 KwaMnyandu Shopping Centre Griffith Mxenge Highway Umlazi | 031 322 2693 031 322 2692031 322 2691 031 322 2827 031 311 2668
| 1. Municipal Services Complaints Handling 2. Community Facility Bookings 3. Cash Services 4. Traffic Fines queries 5. Independent Electoral Commission 6. Rates Enquiries 7. Municipal Services Account Enquiries 8. Value Assist 9. Pre-Paid Electricity 10. e-Recruitment 11. Cemeteries (Umlazi T & S) 12. Commissioner Of Oaths 13. Housing 14. Grant In Aid application form 15. Business Support (Information) 16. City Integrity and Investigation (Report Fraud, 17. Corruption and maladministration in the Municipality) 18. Water and Sanitation Queries 19. Engineering (Stormwater, Roads, Potholes, Blocked drains, Lines and signs) 20. DSW (Refuse collection, dumping, removal of dead animals) street sweeping 21. Waste Water (Septic / Conservancy tanks withdrawals / sewer blockages) 22. Emergency Services (Disasters: Fire / floods / burnt house / Metro Police) 23. Parks (Grass cutting, Overgrown verges, permits for recreation) Revenue 24. Cashier Services Electricity Water & Rates Account queries & New Connections. Water 25. New Connections 26. Account queries 27. Water Inspectorate (faulty water meter) Human Settlement 28. Info about sites / land numbering of informal housing Parks 29. Hall Bookings |
| R102 Danganya Reserve Umgababa | 031 976 1002 031 976 0779 031 976 0757 | 1. Municipal Services Complaints Handling 2. Community Facility Bookings 3. Department of Labour 4. Independent Electoral Commission 5. Municipal Services Account Enquiries 6. Value Assist 7. Pre-paid Electricity 8. e-Recruitment 9. Councillors Support 10. Commissioner Of Oaths 11. South African Social Security Agency 12. Department of Home Affairs 13. Department of Social Development 14. Library Hall Bookings 15. War room Office 16. Human Resource centre of Excellent 17. Business Support |
| RD P725 Umbumbulu | 031 311 5659 031 915 0637 031 311 3192 | 1. Hall bookings and refunds 2. IEC Voter registration 3. Business support information 4. Job application forms and e-Recruitment 5. Electricity faults 6. Grant in Aid application forms 7. Engineering-storm water, roads, potholes, blocked drains, lines and signs 8. Water and sanitation queries-faulty meters, leaking pipes, water breaks 9. DSW-Refuse removal, dumping, removal of dead animals, street sweeping 10. Emergency service-disasters, fire, floods, burnt house, metro police 11. Commissioner of Oaths 12. Ombudsqueries 13. Pension fund application (Former eThekwini staff and family) 14. CAPMON-Concillor services and wards profiles, demographics 15. Cash receipts |
| Lot 10994 10451 Joe Mnguni Street, ILovu | 031 311 5659 031 322 7939 031 322 7978 031 322 7983 | 1. Municipality Services Complaints Handling 2. Community Facility Bookings 3. Municipal Services Account Enquiries 4. Value Assist 5. Pre-paid Electricity 6. e-Recruitment 7. Councillors Support 8. Commission Of Oaths 9. Cemeteries 10. Cash Services 11. Independent Electoral Commission 12. Environmental Health Vector Control |
| 1 Hull Rd/Msizi Dube Rd, Lamontville, 4027 Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 311 5651 031 311 5658 031 311 5656 | 1. General municipality services 2. Commissioner of oath 3. Hall bookings 4. Rates Queries 5. Human Settlement Department 6. Cemetery Bookings 7. e-Recruitment 8. Job Application Forms 9. Grant-in-Aid forms 10. SASSA Department 11. Department of Social Development 12. Parks Queries 13. Councillors Support 14. Human Capital Centre of Excellence - job applications 15. IEC registration/queries 16. Emergency services queries 17. Metro Fines Viewing 18. Parks and Recreation queries 19. Engineering Faults/queries 20. Electricity Faults/queries 21. Business Support queries 22. Property Valuation 23. DSW queries 24. Ombudsmen queries 25. Environmental Health queries |
| 11 Gracedale/Mayors Mews Road, Winklespruit, 4126 | 031 311 5826 031 311 5808 031 311 5968 031 311 5836 031 311 5848 031 311 5968 031 322 1972 |
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| 1 Civic Street Craigieburn | 031 311 5407 031 311 5414 | 1. Municipal Services complaints 2. Community facilities bookings 3. Account queries 4. Burial bookings 5. Lease of graves 6. Erection of tombstones 7. Grant in Aid application 8. Councillor support 9. Job application forms 10. IEC registration 11. Conservancy and Septic tank withdrawal 12. Sewer blockages 13. Leaking pipes 14. Water break in main line 15. Town Planning queries 16. Building Inspectorate queries 17. Parks and Recreation queries 18. Commissioner of Oaths 19. Value assist facility 20. Queries related to Roads 21. Illegal dumping 22. Environmental queries |
| Magabheni 21 Ikhwezi Crescent Magabheni | 031 322 1972 | Centre Under Construction |
Area | Address | Contact Number | Offered Services |
| 60 Kings Road Pinetown Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 311 5200 031 311 6115 031 031 6286 031 311 6115 031 311 6153 031 311 6917 031 311 6197 031 311 6196 | Municipal Service Complaints Handling Community Facility Bookings Cash Services Traffic Fines Business Licensing Housing Independent Electoral Commission Rates Enquiries Municipal Service Account Enquiries Value Assist SG diagram printout Septic tank application Building Plans Submissions Pre-Paid Electricity Town Planning Enquiries Business Support Cemeteries Council Support Commissioner of Oaths Community Participation Electricity New Connections Water New connections Handling Customer enquires Recording Movement of files Controlling Internal and External mail Investigation of enquires received from Customers (Internal External) Viewing of Plans Printing of Plans according to Customer’s request Scanning of Plans Printing of SG Diagrams |
| KwaDabeka Hostel Complex | 031 311 6207 031 311 2600 | 1. Municipal Service Complaints Handling 2. Community Facility Bookings 3. Cash Services 4. Traffic Fines 5. Housing 6. Independent Electoral Commission 7. Municipal Service Account Enquiries 8. Pre-paid Electricity 9. Council Support 10. Commissioner Of Oaths 11. Expanded Public Works Programme 12. COGTA 13. e-Recruitment |
| Archie Gumede Thusong 1106 Zazi Road Clemont | 031 311 2561 031 311 2549 031 322 9121 | 1. Municipal Service Complaints Handling 2. Community Facility Bookings 3. Traffic Fines 4. Independent Electoral Commission 5. Municipal Service Account Enquiries 6. e-Recruitment 7. Council Support 8. Commissioner Of Oaths 9. South African Social Security Agency 10. Department of Social Development 11. Department of Home Affairs 12. Value of Assist 13. SG Diagram printout 14. Enquiries Cash Services 15. Hall bookings 16. Cemeteries 17. Soup Kitchen 18. Soup Kitchen 19. HR Centre of excellence |
| M489 Old Richmond road Zwelinjani Hall | 031 311 6207 031 703 6511 031 322 9128 | 1. Municipal Service Complaints Handling 2. Business Licensing 3. Independent Electoral Commission 4. Council Support 5. Commissioner Of Oaths 6. Proof of Residence letters 7. Extended Public Works Programme 8. Soup Kitchen 9. Mobile Library |
| 02 Ndwadwe Street Klaarwater | 031 322 8288 031 322 8289 | 1. Municipal Service Complaints Handling 2. Business Licensing 3. Independent Electoral Commission 4. Council Support 5. Commissioner Of Oaths 6. Proof of Residence letters 7. Extended Public Works Programme 8. Soup Kitchen 9. Mobile Library |
| G7 Shezi Main Road Mpumalanga | 031 311 2683 031 311 2685 031 771 0052 (Fax) | 1. Municipal Service Complaints Handling 2. Community Facility Bookings 3. Traffic Fines 4. Housing 5. Independent Electoral Commission 6. Building Plans Submissions 7. e-Recruitment 8. Cemeteries 9. Expanded Public Works Programme 10. Commissioner Of Oaths |
| 03 Soni Place Business Hours: 07h30 – 16h00 (Cashiers close at 15h30) | 031 322 8938 031 322 9211 | 1. Councillors letter 2. Copy certification 3. Value assist 4. IEC Registration 5. Parks and Recreation quires 6. Environmental Health queries 7. Arrangement with Land Surveyors 8. General Enquires 9. Water / Electricity fault reporting 10. Housing / Hotel matters 11. Roads, potholes ad stormwater queries 12. Accounts balance checking 13. Application forms and EzaseGagasini Newspaper 14. Statement print-out 15. Electricity Application follow-ups 16. GIS viewing 17. e-Recruitment 18. EPWP (Social Sector) 19. Grant-In-Aid 20. Business Support Enquires 21. Water application follow-ups 22. Rates enquires 23. HR Centre of excellence |
| 74020 Magaba Road Tshongweni / Hammarsdale | 031 775 1409 031 775 1509 | 1. Municipal Service Complaints Handling 2. Independent Electoral Commission 3. Municipal Service Account Enquiries 4. Council Support Commissioner Of Oaths 5. Grant-in-aid forms 6. Report Potholes 7. Reporting Storm water 8. Assist customers, filling in-careers application forms |
| 35815 Sankotshe Municipal Building MR430 Main Road Hammarsdale | 031 772 1871 | 1. Municipal Service Complaints Handling 2. Traffic Fines 3. Independent Electoral Commission 4. Municipal Service Account Enquiries 5. Eskom enquiries 6. Council Support 7. Commissioner Of Oaths |
| 415 Bhejane Road Molweni | 031 776 3053 031 322 8733 | 1. Municipal Service Complaints Handling 2. Independent Electoral Commission 3. Council Support 4. Commissioner Of Oaths. Commissioner Of Oaths
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| P 718 Emaphephetheni Location | 031 322 8231
| 1. Municipal Service Complaints Handling 2. Independent Electoral Commission 3. Council Support Commissioner Of Oaths |
| Layby Road Michael Gwala Hall Fredville | 031 322 9669 | 1. Municipal Service Complaints Handling 2. Traffic Fines 3. Independent Electoral Commission 4. e-Recruitment 5. Expanded Public Works Programme 6. Commissioner Of Oaths |
| 22 Delamore Road Hillcrest | 031 311 2752 031 311 2718 031 311 2716 031 311 6153 031 311 2758 031 311 2717 | 1. Application for Municipal Services 2. Municipal Service Complaints Handling 3. Community Facility Bookings 4. Cash Services 5. Traffic Fines 6. Business Licensing 7. Independent Electoral Commission 8. Municipal Services Account Enquiries 9. Value Assist 10. Business Plans Submission 11. Pre-paid Electricity 12. Town Planning Enquiries 13. e-Recruitment 14. Cemeteries 15. Commissioner Of Oaths 16. Library |
| 5854 Thulani Street KwaNdengezi | 031 312 9669 031 322 8233 031 322 9141 031 322 8231 | 1. Municipal Service Complaints Handling 2. Traffic Fines 3. Independent Electoral Commission 4. e-Recruitment 5. Expanded Public Works Programme 6. Commissioner Of Oaths |
Archie Gumede Thusong Service Centre
The Archie Gumede Thusong Centre is a one-stop, integrated service centre that accommodates several departments and agencies that render services to the community. The centre provides a hub of activities and a variety of services that are provided by all spheres of Government.
What is the connection between the Archie Gumede Thusong Centre and Sizakala Customer Care ?
The Archie Gumede Thusong Centre, which is part of the Sizakala Programme, is one of the three types of Sizakala Customer Care Centres, namely:
What is the Sizakala Programme?
The eThekwini Municipality is committed to upholding the principles of developmental Local Government and providing equitable access to Government services to all its citizens, tourists and those that work in eThekwini. These principles are at the heart of the Municipality’s integrated Development Plan that was adopted by the Municipality a few years ago.
This program me has as its priority customer care and satisfaction, which is the core of the Batho Pele Principles. `Sizakala” is an isiZulu word, which means, `Get Help”. The Archie Gumede Thusong Centre gives practical meaning to the principles that underpin this programme.
What departments and agencies are housed at the Archie Gumede Thusong Centre?
Our Values
How can we be of assistance to you at the Archie Gumede Thusong Centre?
How to contact us at Archie Gumede Thusong Centre?
Address: 1106 Zazi road, Clermont Tel: (031) 311 2549/61 | Website: www.thusong.gov.za Street Address: Ethekwini Metropolitan Municipality, 1106 Zazi Road, CLERMONT, 3602 Phone: 031 311 2561 / 2 Directories: Thusong Service Centres Directory: KwaZulu-Natal Thusong Service Centres |
Centre Manager: Chris Hlatshwayo, Mr Phone: 031 311 2561 / 2 | Regional Communication Coordinator (GCIS): Vasanthi Naidoo, Ms Phone: 031 311 2561 / 2 Cell: 072 245 6144 |
Contact person | Contact No | Hours | Services | |
Mr Ngongoma | 031 702 1506 | Mon-Fri 08h00-16h00 | • Identity document (ID) application • Birth certificate | |
| | | | |
Department of Social Services and Population Development | ||||
Contact person | Contact No | Hours | Services | |
Nobesuthu Lesuthu | 031 707 3044 | Mon-Fri 08h00-16h00 | • Social grant application • Pension fund application | |
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Constituency Office | | | | |
Contact person | Contact No | Hours | Services | |
Lindela Ngwazi | 031 707 1039 | Mon-Fri 08h00-16h00 | • Political matters | |
| | | | |
Hospice | | | ||
Contact person | Contact No | Hours | Services | |
Dr Mbhele | 031 707 7983 | Mon-Fri 08h00-16h00 | • Home-based care | |
| | | | |
Qashana Khuzwayo Library | | | | |
Contact person | Contact No | Hours | Services | |
Bongani Hlela | 031 707 5482 | Mon-Sat 08h00-16h00 | • Library services | |
Emergency Services | | | | |
Contact person | Contact No | Hours | Services | |
Dr Mbhele | ##### | Mon-Fri 08h00-16h00 | • Emergency services | |
| | | | |
Clermont Clinic | | | | |
Contact person | Contact No | Hours | Services | |
Sister Mkhize | 031 707 5482 | Mon-Fri 08h00-16h00 | • Health services | |
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Metro Police | | | | |
Contact person | Contact No | Hours | Services | |
Supt Maphumulo | 031 311 2559 | Mon-Fri 08h00-16h00 | • Safety | |
| | | | |
Siyobathanda Special School | | | ||
Contact person | Contact No | Hours | Services | |
Janet Dlamini | 031 707 6569 | Mon-Fri 08h00-14h00 | • Children with special needs | |
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TeleCentre | | | | |
Contact person | Contact No | Hours | Services | |
Mabusi Sikhakhane | ##### | Mon-Fri 08h00-16h00 | • Computer training | |
| | | | |
Customer Care | | | | |
Contact person | Contact No | Hours | Services | |
Victus Jama | 031 311 2548 | Mon-Fri 08h00-16h00 | • Rates, electricity, water • Treasury • Poverty alleviation • Planning & development (building inspector) |
UMnini Thusong Service Centre | | | ||
Street Address: www.thusong.gov.za Address: EThekwini Local Municipality, R102, Umnini District, UMGABABA, 4126 Directories: Thusong Service Centres Directory: KwaZulu-Natal Thusong Service Centres | ||||
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Centre Manager: Mr. Ayanda Vezi | ||||
Address: Street Address:Ethekwini Local Municipality, R102, UMnini District, UMGABABA, 4126 Tel: 031 976 0757 Email: Ayanda.vezi@durban.gov.za | ||||
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Regional Communication Coordinator (GCIS): Lihle Nxumalo, Ms | ||||
Address: Street Address:Ethekwini Local Municipality, R102, UMnini District, UMGABABA, 4126 Cell: 031 301 6787 Email: lihle@gcis.gov.za |
Sizakala Walk-in Centres