Every eThekwini resident will have easy access to all council services in a way that is helpful, friendly, empowering and uniform across the city.
What is the Sizakala Customer Care Programme?
Sizakala is an isiZuluterm simply meaning ‘Get Help’. The Sizakala Customer Care Programme is a special programme initiated by the eThekwini Municipality that aims to help people gain equal access to municipal and government services.
This programme forms an important part of the city’s integrated development plan, and shows our commitment to ensuring service delivery and a better quality of life for all our citizens.
What are Sizakala Customer Service Centres?
The Sizakala Customer Service Centre is essentially a place where residents can go for assistance on any council related query. We have the responsibility to ensure that eThekwini residents have easy and equal access to and receive the best possible service from the council. A number of Sizakala Customer Service Centres have been opened throughout the eThekwini Municipality Area to ensure that these services are brought closer to all our residents.
What services are offered at Sizakala Customer Service Centres?
The Sizakala Customer Services Centre offers a range of municipal services from opening new accounts to reporting faults, from providing information to logging complaints to submission of various forms.
There are three types of Sizakala Customer Service Centres
Our One-Stop-Shops cater for all civic and municipal Needs ranging from providing information to technical Assistance such as engineering, town planning, etc. Here you will be able to get all the help you need under one Roof.
Our First Stop Shops are not as equipped as the One-Stop-Shops. Here staff will be able to assist you by providing general information and log your complaint For referral to the correct departments for attention.
Thusong centres are centres where other government services are available as well, such as home Affairs or the pensions and social welfare Departments etc.
How do the Sizakala Customer Service Centres help?
The Sizakala Customer Centres act as your first point of contact and we will assist you in three ways.
We would like to resolve the issue at hand.
We would act as an intermediary between you and the relevant department and keep you informed.
We would put you in touch with specialist staff who would have the knowledge and technical expertise to solve a problem – saving you the time and frustration of trying to find the correct person to talk to!
Our Sizakala Promise to you
Everything we do at Sizakala Centres, in both dealing with customers and in our personal conduct, is guided first and foremost by honesty, integrity, and respect for human dignity.
At our Sizakala Customer Centre, we exist for our customers. We enjoy serving them and aim to delight them with our services. In all that we do, we aim to ensure excellent customer services and broad access to information to all communities.