COVID-19 Updates    Mayor's Blog   
Load Shedding
Free 65kWh for our indigent customers.

Information on Load Shedding

When our load shedding status is active, customers will be switched off according to the following schedule until the network is stabilised.

If you are experiencing a power outage, either outside your schedule time or when Load Shedding is not active, then it is a result of a fault on the network and not because of load shedding.

Please report your outage to the Electricity Call centre on WhatsApp Chatbot: 076 791 2449 or Toll Free: 080 311 11 11 or Email:

New load shedding schedule for eThekwini

- Load-shedding schedule - As of 25 May 2023
- Interactive Map


Understanding Load shedding blocks and why it may change.

Overloaded electricity networks


Load Shedding Infographics

EIUG_Load Shedding infographic_20141015_ESKOM_LR

Load-shedding becomes necessary when the national electrical demand on the network is greater than Eskom’s capacity to supply. It is critically important to keep the demand below the national supply capacity. It is therefore imperative that load forecasting is done in conjunction with a host of other criteria that will affect hourly load projections and balance this with the available supply capacity. This function is done by Eskom’s National Control Centre which monitors this dynamic 24/7 and issues instructions to maintenance crews, planners, strategists, large industrial customers and various other personnel to maintain this balance. Only as a last resort and when every other attempt to balance the supply and demand has failed, will load-shedding be introduced to prevent a national grid collapse which could take days to restore. Load-shedding is an urgent response to an emergency, hence advanced notice is not possible.
EThekwini Load-shedding schedules are drawn up in accordance with the national guideline document (NRS 048-9) with specific consideration to technical constraints, practicality and sensitivity to local economic impact. The current schedule comprises of Stages 1 to 8 and blocks 1 to 16 A & B. These are largely residential and commercial loads. These blocks are scheduled for a 2-hour period per block. 

There are predominantly industrial areas designated from block 17 to 20 which only shed from stage 7 upwards in 4-hour blocks. This has been done to protect industry from continuous interruptions. 

During load-shedding we urge customers to switch off high-demand appliances like geysers, stoves, air-conditioning etc. so as to ensure that the waiting load at the time of restoration is not high. High waiting loads can result in a protection trip of individual circuits which will require staff to be dispatched to the point of supply and therefore will result in an extended outage time for all customers on that circuit.

Use ONLY what you need!

Did you know?


Years in local government

3.9 m

People in the City


Municipal Employees


Wi-Fi Hotpots