When our load shedding status is active, customers will be switched off according to the following schedule until the network is stabilised.
If you are experiencing a power outage, either outside your schedule time or when Load Shedding is not active, then it is a result of a fault on the network and not because of load shedding.
Please report your outage to the Electricity Call centre on WhatsApp Chatbot: 076 791 2449 or Toll Free: 080 311 11 11 or Email: Electricity.Faults@durban.gov.za.
Understanding Load shedding blocks and why it may change.
EIUG_Load Shedding infographic_20141015_ESKOM_LR
There are predominantly industrial areas designated from block 17 to 20 which only shed from stage 7 upwards in 4-hour blocks. This has been done to protect industry from continuous interruptions.
During load-shedding we urge customers to switch off high-demand appliances like geysers, stoves, air-conditioning etc. so as to ensure that the waiting load at the time of restoration is not high. High waiting loads can result in a protection trip of individual circuits which will require staff to be dispatched to the point of supply and therefore will result in an extended outage time for all customers on that circuit.
Use ONLY what you need!