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Contact Us
Free basic water for households worth R250 000 and below

Key Contact Numbers

24 hour Faults (SMS only) - 43554​​
​WhatsApp Water Reporting Line - 073 148 3477​​
​​24 hour Faults - 080 13 13 013 (Toll free for fixed line calls)​​
​Account Queries - 080 13 13 013
​Water Pollution Complaints and Emergencies - 080 13 13 013​
​​Email address - Eservices@durban.gov.za​
Top Level Management Contact Details

​All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)

Head Office, 3 Prior Road, Durban - 031 311 1111 

Head Office Fax - 031 311 8699 

Head Office Address - P.O. Box 1038 Durban 4000 South Africa​​

 

 

Our Customer Care Center is open 24 hours a day
 

​​Walk-In Centres​

 

 ​

​Prior Road Head Office

3 Prior Road, Durban

Weekdays: 07h15 - 15h30

Saturdays: 07h30 - 11h30​                                                                                   

​​Verulam Sizakala Customer Care

151 Wicks Street, Verulam

Weekdays: 07h30 - 15h30

Saturd​ays: 07h30 - 11h30

​​Pinetown Sizakala Customer Care
(Civic Centre)

60 Kings Road, Pinetown

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

Hammarsdale Water Office

58 Anderson Road, Hammarsdale

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

​Kingsburgh Sizakala Customer Care

729 Mayors Mews, Kingsburgh

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

​​Mega City Sizakala Customer Care

50 Mangosuthu Highway, Umlazi

Weekdays: 07h15 - 15h30

 

Saturdays: 07h30 - 11h30​​​​

Illovu Sizakala Customer Care

Lot 10994 Street 10451, Illovu

Weekdays: 07h30 - 15h30

 

Saturdays: 07h30 - 11h30

Hillcrest Sizakala Customer Care

22 Delamore Road, Hillcrest

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30, open on first and last Saturday of each month

Did you know?