Key Contact Numbers
24 hour Faults (SMS only) - 43554 |
WhatsApp Water Reporting Line - 073 148 3477 |
24 hour Faults - 080 13 13 013 (Toll free for fixed line calls) |
Account Queries - 080 13 13 013 |
Water Pollution Complaints and Emergencies - 080 13 13 013 |
Email address - Eservices@durban.gov.za |
Top Level Management Contact Details |
All numbers listed below prefaced by +27 for international callers (Please drop the leading zero) Head Office, 3 Prior Road, Durban - 031 311 1111 Head Office Fax - 031 311 8699 Head Office Address - P.O. Box 1038 Durban 4000 South Africa |
Our Customer Care Center is open 24 hours a day
Walk-In Centres
Prior Road Head Office 3 Prior Road, Durban Weekdays: 07h15 - 15h30 Saturdays: 07h30 - 11h30 | Verulam Sizakala Customer Care 151 Wicks Street, Verulam Weekdays: 07h30 - 15h30 Saturdays: 07h30 - 11h30 |
Pinetown Sizakala Customer Care 60 Kings Road, Pinetown Weekdays: 07h30 - 15h30 Saturdays: 07h30 - 11h30 | Hammarsdale Water Office 58 Anderson Road, Hammarsdale Weekdays: 07h30 - 15h30 Saturdays: 07h30 - 11h30 |
Kingsburgh Sizakala Customer Care 729 Mayors Mews, Kingsburgh Weekdays: 07h30 - 15h30 Saturdays: 07h30 - 11h30 | Mega City Sizakala Customer Care 50 Mangosuthu Highway, Umlazi Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h30 |
Illovu Sizakala Customer Care Lot 10994 Street 10451, Illovu Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h30 | Hillcrest Sizakala Customer Care 22 Delamore Road, Hillcrest Weekdays: 07h30 - 15h30 Saturdays: 07h30 - 11h30, open on first and last Saturday of each month |