The Constitution of the Republic of South Africa provides that public administration must be governed by democratic values and principles, including the promotion and maintenance of a high standard of professional ethics. This provision applies to all levels of government, including municipalities. It was in this spirit that the eThekwini Council resolved to establish the City Integrity and Investigations.
The function of the City Integrity and Investigations are:
To promote respect for human rights and to cultivate a culture of human rights within the eThekwini Municipal area;
To investigate any conduct, in the affairs of eThekwini Municipality, that is alleged to be improper or to result in any impropriety or prejudice, including maladministration, corruption, abuse of power, undue delay and unfair discrimination.
The City Integrity and Investigations has power to
Procedures for reporting Maladministration, Fraud and Corruption
All complaints relating to fraud and any form of corruption must immediately be reported to the City Integrity and Investigations
How much will it cost me to get help?
All services rendered by the City Integrity and Investigations are absolutely free
Where to report acts of maladministration against Councillors
Any complaint with regards to acts of Maladministration, fraud or corruption against the Councillors must first be reported to the office of the Honourable Speaker for eThekwini Municipality at 1st floor City Hall or 031-3112004
With regards to complaints other than fraud or corruption, internal remedies existing in each Department must be exhausted before referring your complaint to the City Integrity and Investigations
You should speak to official(s) involved or, if that does not help,
Communicate your complaint to the person in charge of the said official(s) such as the Head
Only if you are still unsatisfied with the Head’s decision, that you may then refer your complaint to Head: City Investigations
Examples of Maladministration are:
Abuse of power
Failure by management to adequately monitor compliance with procedures and policies in the interaction between the administration and customers
Knowingly giving misleading or inadequate advice
Lack of proper care in carrying out duties
Neglecting to inform a complainant about his/her rights or entitlement
Non compliance with PAIA (Promotion of Access to Information Act 2 of 2000
Non compliance with PAJA( Promotion of Administrative Justice Act)
Offering no redress or manifesting disproportionate redress
Omitting to identify channels of redress and thereby causing the citizen to lose the right of appeal
Refusal to answer reasonable questions
Undue delay in responding to concerns by customers
Unjust refusal to render services due to customers
Examples of conduct that must be reported are:
Accepting or giving anything of material value to obtain undue favour or to avoid issuing of traffic fines etc.