What are cookies?
Cookies are small text files that are stored on your computer when you visit certain web pages. At durban.gov.za we use cookies to understand what content you are interested in, and to remember you if you return to our site. The tables below show cookies that may be stored on your computer whilst visiting www.durban.gov.za, or one of its sub-domains.
Please note that the cookies we use can’t harm your computer. EThekwini Municipality does not store personally identifiable information such as credit card details in the cookies we use, but we do use encrypted information gathered from cookies to help us to improve your experience of our website. For example, they help us to identify and resolve errors, or to determine the related information to show you when you're browsing our sites.
To make full use of the content and personalised features on durban.gov.za, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.
Changing your cookie settings or Opting Out
Our cookies don't store sensitive information such as your name, address, or payment details. However, if you'd prefer to restrict, block or delete cookies from durban.gov.za, you can manage your settings here to change your cookie preferences.
The cookies we are using: Cookie Consent Management
| Name | Description | Expiration (i.e. when the cookie is deleted from your device) |
| SupportCookietimer | This cookie is used to display a survey after 90 seconds of activity within our Support section | Immediately |
| ASP.NET_SessionId, ASPSESSIONIDSACSRSTQ | Used to measure information related to your browsing session on our website. It is generated automatically by our webserver | After your browsing session is finished |
| NSC_tmpvhi-iuuq-wjq69 (or similar) | Used to help us manage website delivery resources | 0 hour |
| Supportsite | Used to display the most recently visited Support pages to you. | 11 hours |
| SupportSurvey | Used to record whether our visitors would like to participate in our survey | Dependent on response: Select ‘No thank you’ = 12 hours Do not respond = 3 months Take survey = 3 months |
User registration website cookies
You can use our registration website to create and manage your account with eThekwini Municipal services account. When using this website, the following cookie will be created.
The Consumer registration website cookies we are using
| Name | Description | Expiration (i.e. when the cookie is deleted from your device) |
| NSC_tmpvhi-iuuqt-wjq102 or similar | Used to help us manage website delivery resources | After your browsing session is finished |
| ASP.NET_SessionId | Used to measure information related to your browsing session on our website. It is generated automatically by our webserver | After your browsing session is finished |
| user_accepts_cookies | Used to record whether the visitor has been presented with the notice related to our Cookie Policy. | 30 days |
Google Analytics Cookies
Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.
| Name | Description | Expiration (i.e. when the cookie is deleted from your device) |
| _dc_gtm_ UA-73032448-1 | Used to throttle request rate. | 1 minute |
| _ga | Used to distinguish users. | 2 years |
| _gaid | Used to distinguish users. | 24 hours |
| _gac_73032448 | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out | 90 days |
| __utma | Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. | 2 years from set/update |
| __utmb | Used to determine new sessions/visits. The cookie is updated every time data is sent to Google Analytics. | 30 mins from set/update |
| __utmc | This cookie operates in conjunction with the __utmb cookie to determine whether the user was in a new session/visit | End of browser session |
| __utmz | Stores the traffic source or campaign that explains how the user reached your site and is updated every time data is sent to Google Analytics. | 6 months from set/update |
| __utmx | Used to determine a user's inclusion in an experiment. | 18 months |
| __utmxx | Used to determine the expiry of experiments a user has been included in. | 18 months |
We may use Google Analytics for the following purposes:
Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics/answer/6004245)
Visitors can opt out of Google Analytics & Display Advertising by managing your setting here.
Google reCAPTCHA (Still to Confirm if we will make use of this)
Google reCAPTCHA is a website security service that helps protect our site from spam and abuse. It uses advanced risk analysis techniques to tell humans and bots apart. Website visitors may be asked to interact with Google reCAPTCHA to verify they are a legitimate user.
| Name | Description | Expiration (i.e. when the cookie is deleted from your device) |
PREF NID HSID APISID SID | These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes. | 2 years |
durban.gov.za 'share' tools
If you 'share' EThekwini Municipality content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of any third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Links from durbab.gov.za to third party websites
EThekwini Municipality can’t be responsible for the cookies used on any third-party website that is linked or referenced from Durban.gov.za.
Third-party cookies
When you visit a page on Durban.gov.za you may be sent cookies from third party advertisers. These include, but aren’t limited to, Facebook, LinkedIn and twitter. You may also be sent cookies from websites which contain embedded content (for example YouTube). You can manage the settings of these cookies here or you check the respective third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/, please note that we can't be responsible for the content of external websites.
You have the right to correct, update or delete your data. If you have an online account, for example a e-Services ID Account, these can be fulfilled directly by logging into your Account profile. For further questions and requests about eThekwini Municipal Privacy, including the right of access, please contact us at info@durban.gov.za