Please note that the cookies we use can’t harm your computer. EThekwini Municipality does not store personally identifiable information such as credit card details in the cookies we use, but we do use encrypted information gathered from cookies to help us to improve your experience of our website. For example, they help us to identify and resolve errors, or to determine the related information to show you when you're browsing our sites.

To make full use of the content and personalised features on durban.gov.za, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.

Changing your cookie settings or Opting Out

Our cookies don't store sensitive information such as your name, address, or payment details. However, if you'd prefer to restrict, block or delete cookies from durban.gov.za, you can manage your settings here to change your cookie preferences.

You can use our registration website to create and manage your account with eThekwini Municipal services account. When using this website, the following cookie will be created.

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

We may use Google Analytics for the following purposes:

Remarketing (showing our ads on third party websites). EThwkwini Municiplaity and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone's past visits to our website.

Google Display Network Impression Reporting. EThekwini Municipality and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

Google Analytics Demographics and Interest Reporting. EThekwini Municipality use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics/answer/6004245)

Visitors can opt out of Google Analytics & Display Advertising by managing your setting here.

If you 'share' EThekwini Municipality content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of any third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.