The Municipality’s Self Insurance Policy allows residents to claim for damages to property, under the Public Liability Cover, only if the incident was because of negligence by the eThekwini Municipality.
However, the recent floods are an act of nature, therefore the Municipality is not liable for the loss incurred and will not honour claims related to flood related damage to private property.
For incidents that are genuinely caused by acts of negligence on the part of the Municipality, residents can lodge a claim by following this process:
Download the public liability claim form from www.durban.gov.za, then complete the form and attach the following supporting documents
1. Copy of identity document
2. Three quotations
3. Proof of damages
4. Sworn affidavit: asset ownership and that the claimant won’t be claiming from personal insurance