Frequently Asked Questions

Question?
Does your Department handle the sewer as well?
Answer
No, This Unit is only responsible for stormwater maintenance and provision and not sewer. The Water and Sanitation Unit handles sewer issues and they can be contacted on one of the numbers below :
Helpline: 031- 3118804

Question?
Whom do we contact?
Answer
Engineering Services Centre: 0801 313 013(Toll free)
Roads and Storm water Repairs
Sidewalk and Kerb repairs
Road Marking and street signs
Water Reconnections/ Accounts
Verge Maintenance
Faulty traffic signal
Flooding Coastal Infrastructure
Water faults
Water Pollution

Water Account queries.
Email:eservices@dmws.durban.gov.za
Sms no. 0837073013
Fax no.: 031 3118220
Click here for a quick guide for contacts



Thank You for visiting our site.
Enquiries: Tel no :031- 3117750
email : reddyj@durban.gov.za