Sizakala Customer Care Centres

SIZAKALA - a Zulu word meaning:  Get help

The eThekwini municipality’s Regional Centres Unit has opened 40 customer care centres to give more customers access to municipal services.  

Sizakala Customer Care Centres offer a range of services.

For details of Information Centres or One Stop Shops in your area, please click on the links.

Information Centres - First Stop Shops

One Stop Centres

Our Sizakala promise to you

Everything we do at Regional Centres, in both dealing with customers and in our personal conduct, is guided by honesty, integrity and respect for human dignity.

We exist for our customers. We enjoy serving our customers and aim to delight them with our products and service. In all that we do, we aim to ensure excellent customer services and broad access to information to all communities.

Vision

Every eThekwini resident will have easy access to all council service providers in a way that is helpful, friendly, empowering and uniform across the city.

Our values

• Our relationship with you
• Good customer care
• Service excellence
• Integrity and professionalism
• Mutual trust and understanding