Online Customer Forms
Account Request from Owner (ARO/01)
Completed When:
The owner of a property requires a copy of the municipal accounts for a rented property/ies / unit/s.
Supporting Documentation Required:
Owner’s Identity Document (or certified copy)
Proof of Ownership (Purchase & Sale Agreement / Title Deed)
Application for Debt redemption (ADR/01)
Completed When:
The customer has already entered into an Acknowledgement of Debt agreement and now wishes to continue his/her supply of electricity by means of a pre-paid metering system.
Supporting Documentation Required:
Copy of Acknowledgement of Debt agreement
Identity Document (or certified copy)
Proof of: Unemployment / Child Headed Household / Pensioner / Grantee etc.
Application for Rebate: Senior Citizens, Medically Boarded & Disability Grantees (REB/01)
Completed When:
A customer applies for one of the abovementioned rebates for the first time.
Supporting Documentation Required:
Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.
Application for Rebate: Public Benefit Organisation (REB/02)
Completed When:
A Public Benefit Organisation applies for a rebate for the first time.
Supporting Documentation Required:
Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.
Application for Rebate: Private or Independent School not for gain (REB/03)
Completed When:
A Private or Independent School not for gain applies for a rebate for the first time.
Supporting Documentation Required:
Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.
Application for Rebate: Bed & Breakfasts / Guesthouses (REB/04)
Completed When:
A Bed & Breakfast establishment or Guesthouse applies for a rebate for the first time.
Supporting Documentation Required:
Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.
Application for Rebate: Child Headed Households (REB/05)
Completed When:
A representative of a child headed household applies for a rebate for the first time.
Supporting Documentation Required:
Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.
Application for Rebate: Life Rights Schemes and Retirement Complexes (REB/06)
Completed When:
A customer residing within a retirement complex or Life Rights Scheme applies for a rebate for the first time.
Supporting Documentation Required:
Certified copy of Identity Document of applicant
One copy each of all municipal accounts
The endorsed Title Deed of the Property
Application for Refund (AR/01)
Completed When:
A customer requests a refund due to an overpayment or adjustment of the account.
A customer requests a deposit refund after disconnection of a service.
Supporting Documentation Required:
Identity Document (or certified copy)
Copy/ies of relevant municipal account/s
Banking Details Form (BD/01)
Used When:
A customer enquires regarding the banking details for Ethekwini Municipality. The customer may for example wish to make a payment via internet banking.
Supporting Documents Required:
None
Change of Name: Personal to Business (CONPB/01)
Completed When:
A customer initially registered for a service in his/her personal capacity due to a delay with the registration of a new business. The business has now been registered and the customer requests for the account to be transferred to the new business name.
Supporting Documents Required:
Identity Document (or certified copy) of the applicant
Company Registration Documents
Copy of all municipal accounts
Debit Order Authority (DOA/01)
Completed When:
A customer wishes to pay his/her Ethekwini account/s via a direct debit facility.
Supporting Documentation Required:
A copy of the customer’s municipal account
A cancelled cheque or bank statement
Deceased Estate Notification (DEN/01)
Completed When:
A Customer is deceased and the Executor of the estate informs Ethekwini Municipality regarding provisions made for the payment of rates on the property pending the winding up of the estate.
Supporting Documentation Required:
Copy of the death certificate
A copy of the Executor’s certificate of appointment
A copy of the liquidation and distribution account
Notice of Termination / Owner (NOTO/01)
Completed When:
A customer wishes to terminate the supply of services to a property.
Supporting Documentation Required:
Identity Document of Consumer (or certified copy)
Copy of all existing municipal accounts
Notice of Termination / Tenant (NOTT/01)
Completed When:
A tenant residing on a property wishes to terminate the supply of services to the property.
Supporting Documentation Required:
Identity Document of Consumer (or certified copy)
Copy of all existing municipal accounts
The Notice of Termination must be signed by the owner of the property.
Notification of Change / Postal Address (NOC/01)
Completed When:
The delivery address for a customer’s municipal account/s has changed.
Supporting Documentation Required:
Identity Document of Consumer (or certified copy)
Copy of all existing municipal accounts
Notification of Change / Direct Debit Details (NOC/02)
Completed When:
A customer’s banking details changes or a customer requests an increase or decrease in the specified direct debit limit.
Supporting Documentation Required:
Identity Document of Consumer (or certified copy)
A cancelled cheque or copy of a bank statement
Notification of Change / Ownership (NOC/03)
Completed When:
A property has been transferred to a new owner.
Supporting Documentation Required:
Identity Document of Consumer (or certified copy)
Copy of Title Deed
Registration and Account Queries (RAQ/01)
Issued When:
A customer enquires regarding supporting documentation required for a particular service, process or new registration.
Supporting Documentation Required:
None – Informational communication
Registration For Municipal Services / Tenant (RMS/01)
Completed When:
A tenant on a property registers for a service. The owner of the property must complete the form and acknowledge liability for any future debt which may arise due to non payment of municipal accounts.
Supporting Documentation Required:
Certified copy of Identity document of applicant and owner
One copy each of all municipal accounts i.e. water, electricity, rates (not older than 3 months) of owner if applicable
Lease Agreement
Agents Mandate
Registration For Services Checklist (REGC/01)
Issued When:
A customer enquires regarding supporting documentation required when registering for a new service.
Supporting Documentation Required:
None – Checklist only
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