Contact Us

Email queries should be addressed to sizakala@durban.gov.za, or phone them on 0800 331 011.

The address of the Municipality is:

P O Box 1014
Durban
4000.

We need the following information in order to help you:

• Your Full Name
• Your Address
• Your Contact Number

Remember to note down the name and phone number of the person you speak to for future reference.

If the Sizakala centers cannot help you please click on the topics below to find contact details: 

• Air Pollution - 031 311 3555

• Beaches and Recreation Facilities - 031 335 3700

• Buses - Remant Alton - (031) 309 5942/3 or 307 3503

• Cleansing and Solid Waste -  Customer Service: dswcsl@dmws.durban.gov.za

• Development and Planning

• Electricity - Electricity faults, Street Lights, Illegal Connections and Cable Theft - 080 131 3111 (24hrs) or Rosemary Naidoo - naidoorl@elec.durban.gov.za

• Emergency Services - Fire, Disaster Management, Metro Police - 031 361 0000. Fire Safety - wichstromjim@durban.gov.za

• Engineering Services Center - Replacement of Manhole Covers, Repairs of Roadside Fencing, Sidewalk and Kerb Repairs, Road Marking and Street Signs, Faulty Traffic Signals - 080 131 3013 or eservices@dmws.durban.gov.za

• Health - Air Pollution, Environmental Noise, Illegal Dumping, Food Safety, Communicable Diseases, Hazardous Chemical Substances, Vector Control (mosquitoes, flies, rats etc) - 031 311 3555

• Housing (New Development / Rental Housing / Hostels) 

• Land Invasions - Harvey Mzimela - mzimelah@durban.gov.za, 031 311 4664

• Ombudsperson and Head: Investigations - 080 020 2020 or ombudsperson@durban.gov.za
  

• Parks, Leisure and Cemeteries - Verge and grass maintenance - 031 201 1303. Fallen Trees after hours - 080 131 3013
  

• Rates and Revenue Queries - Revenue Call Centre 031-328 1200 (07h30 - 16h30 Mon to Fri) (07h30 to 11h30 Sat) Fax 031-328 1002 or revline@durban.gov.za

• Refuse Removal - Removal of Dead Animals - 031 311 8824

• Roads and Stormwater maintenance - 0801313013 (Toll free, 24 hours) or eservices@dmws.durban.gov.za

• Switchboard - 031 311 1111
  

• Traffic Fines - 031 3112979 or 3112808

• Traffic and Transportation

• Water - Water Faults, Water Pollution, Water Account Queries, Water Reconnections, Sewer Repairs - 080 131 3013 (24hrs) or eservices@dmws.durban.gov.za 

• Content on the web site - Angela Spencer - spencera@durban.gov.za or Sharen Thumboo thumboos@durban.gov.za

• Slow response time on the web site - ishelpdesk@durban.gov.za