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Unannounced visit to assess service delivery
​Unannounced visit to assess service delivery​
An unannounced visit was paid by KZN MEC for Corporative Governance and Traditional Affairs Sipho Hlomuka and eThekwini Mayor Councillor Mxolisi Kaunda to the Florence Mkhize building on 25 March to ensure the public was receiving a high level of service delivery from Municipal staff. 

They were accompanied by Chief Whip Councillor Sibongiseni Mkhize, Speaker Weziwe Thusi and Peet du Plessis, Head of Revenue Management.
The visit forms part of Siyahlola Programme which sees Mayor Kaunda visit various areas to track service delivery and other operational issues.

The public visit Florence Mkhize for various reasons including querying high bills, changes to the estate and so forth. During the visit, Mayor Kaunda encouraged poor families, pensioners and child-headed households to apply for indigent relief in order for their bills to be nullified. 

MEC Hlomuka said he was happy to see the first-class service given to customers at the Florence Mkhize Building. 

“Clients must be assisted promptly and leave the banking hall to avoid overcrowding. Employees and patrons must comply to all Covid-19 regulations,” he said. 

Mayor Kaunda said the City is committed to improving service delivery and rectifying problems within their control.

 “The negative impact of Covid-19 has resulted in service delivery challenges. Service delivery issues are monitored at various forums and management provides regular progress updates,” he said.

He said despite the impact of the Covid-19 pandemic and the current state of the economy, the finances of the City remain healthy and stable. 

Meanwhile, MEC Hlomuka and Mayor Kaunda together with members of the Executive Committee donated school uniform to 81 less fortunate leaners from Mzuzumqhele High School on 29 March.

They also used this visit to teach learners about taking care of the environment and to introduce the Thanda Idolobha Lakho - I choose to be Clean Campaign.

The handover is part of a programme to assist 5 000 needy learners throughout eThekwini.
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