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Hope for improved service delivery in Jacobs
Following a recent workshop held to outline plans to revitalise Jacobs, a plan of action was agreed upon. One of the resolutions taken was the coordination and drafting proposal of an integrated enforcement team that would be established by November.

The team, which will operate as a centralised complaints management system, has materialised and embarked on its first operation recently.

As part of tracking service delivery issues in Jacobs, a joint enforcement operation was held on 26 November to increase business confidence, promote a healthy and safe environment, improve traffic control and compliance and attract new business owners to the area in order to increase investment.
The City’s interdepartmental team tracked service delivery deficiencies in order to address these concerns.

Senior Manager of the South Durban Basin Area Based Management Unit, Eurakha Singh said the revitalisation of industrial areas is seen as crucial to the City as it brings with it investment by businesses, contributes to employment, increases property values and contributes to the City’s rates base.

“It also creates opportunities for growth and job creation. Jacobs has been selected as a pilot for the programme, with a view to utilise lessons learnt and best practises in two other identified areas for the projects namely Prospecton and New Germany,” said Singh.
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