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Customers urged to pay their debts
WHILE eThekwini Municipality continues to implement rigorous debt control measures to recover the R9.2 billion debt owed to the City as at March 2018, customers who are in arrears have been encouraged to pay their debt.

Deputy Head of Arrears Management Philile Madonsela said household customers are the major debt culprits owing the City. “Household customers owe a major portion of R6 billion. This includes current debt of R1.4 billion while businesses owe a total of R2.5 billion, including current debt of R1 billion.

Total government debt stands at R592 million including the current debt of R177 million,” she said. Madonsela said the City was implementing a range of debt recovery initiatives. These include disconnection of services to customers, redlining customers with the credit bureau and handing over matters to court. “We will do all we can to ensure that monies are recovered.

We appeal to customers to pay their debts,” she said. She added that the income derived from the payment of services is utilised to deliver services and inject money into projects that will positively benefit the community which is why it is imperative that the money owed is recovered. Madonsela said another option available for indebted customers was to approach the City to establish an affordable payment plan.

The City has a Credit Control Policy in place which outlines a fair revenue collection process including making arrangements for customers in financial difficulties to pay off their arrears. The Policy is available on the Municipal website www.durban.gov.za
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