Email queries should be addressed to sizakala@durban.gov.za

We will need the following information in order to help you:
Your Full Name
Your Address
Your Contact Number

Services

Contact Numbers

Operating Hours

Switchboard
031 311 1111
7.30am - 5pm, Mon - Fri
Advertising and Signage
031 311 7055
 
Aids Helpline
0800 012 322
 
Air Pollution
031 311 3555
8am - 4pm, Mon - Fri
Emergency Services
031 3610000
 
Ambulance (public)  
10177
 
Ambulance (private)  
082 911
 
Animal Nuisance and Abandoned Vehicles
031 311 2814
 
Beaches and Recreation Facilities  
031 335 3700
7.30am - 6pm
Development Planning division Rezoning Special consent
031 311 7883
7am - 4.30pm Mon - Fri Sub
Development Management:  Building inspectorate Plans submissions Enforcement
031 311 7881
 
Durban Solid Waste Illegal dumping  
031 311 8804
7:30am - 4pm, Mon to Fri
Refuse Removal   
Inner West
031 311 8824
031 3223023
7.30am - 4pm, Mon to Fri.
Removal of dead animals
031 311 8809
 
Engineering Services Centre Road repairs Storm water Blockages/repairs
Replacement of Manhole covers, Repairs of guardrails and, Roadside fencing, Sidewalk and kerb repairs, Sewer repairs/blockages, Road marking and Street signs Water reconnections/ Accounts
080 131 3013
24hrs, 7 days a week
Robot Faults Faulty traffic signals, Hooding, coastal Infrastructure,
0800 333 467
 
Water faults/Water pollution/Water account queries
SMS: 083 707 3013
Fax: 031 311 8220
Mxit: 083 707 3013
 
Revenue Call Centre  
Rates Electricity Water Accounts
031 311 11 11
7.30am to 4.30pm, Mon to Fri. and 7.30 - 11.30 on Sat
Environment
031 311 7875
 
Emergency Fire Disaster Management  services
031 361 0000
24Hrs, 7 Days a week
Metro Police  
Central: 031 311 2812
Chatsworth: 31 402 0680
lnner West: 031 709 0808
North: 032 5331027/8/9
Outer West: 031 767 1222
South: 031 910 7321
 
Electricity Faults and breakdowns
Street lights
Centre 080 131 3111
Fax: 031 328 1050
031 311 9611
24Hrs, 7 days a week
Health
Air pollution/Environmental noise/Illegal dumping/Food safety/Communicable diseases /Hazardous chemical Substances/Vector Control (mosquitoes/flies, rats, etc)
A/H contact Emergency Services
031 311 3555
7am - 4.30pm Mon to Fri
Illegal dumping
031 311 8804
7:30am - 4pm, Mon to Fri
Parks, Recreation and Cemeteries Verge and grass maintenance /Fallen and trimming of trees Booking of halls / Maintenance of swimming pools  
031 322 4000
North: 031 566 3712
Central: 031 205 1418
Inner West: 031 403 1353
Outer West: 031 767 3908 South: 031 311 5573
Mon to Fri 7.30am - 4pm,
Ombudsperson and Head Investigations (Hotline) Reporting fraud, corruption and maladministration in the Municipality
0800 20 20 20
Fax 086 5222 816
 
Regional Centres (Sizakala) One Stop Shops access/ Payments for council services
080 033 1011
Central: 031 311 1111
South: 031 311 5844
Umkomaas: 031 311 5407 
Outer West: 031 311 2717
Inner West: 031 311 6286
7.30am - 4pm, Mon to Fri, 8am to 11am Sat