The eThekwini Municipality (ETM) has set as a target of within 5 years (June 2008) all households in Durban will have access to potable water.

Our Unit works very closely with the Council's Health Department in minimising health risks to communities without ready access to potable water. Where possible, the minimum standard of service is a standpipe provided to serve a community where the maximum distance from the furthest dwelling to the standpipe is 200 metres.

Notwithstanding the above, there are at present 3 levels of service available to domestic customers, plus the full pressure service for businesses:

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Domestic Ground Tank - Low Pressure
This service is available in informal and rural settlements where potable water is available nearby - normally a standpipe in the road reserve within 200 metres of the dwelling. 200 litres of water is fed daily into the tank. A charge is made for the installation of the tank. Provided that only one tank is installed, as the monthly consumption of water is equal to or below 6kl, no charge is levied for the water consumption. However, if more than 1 tank is installed, a consumption charge is levied per additional tank.

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Domestic Roof Tank - Semi-pressure system
This service is available in low-cost housing settlements.  A charge is made for the semi-pressure connection and the installation of the tank. Water consumption is levied  in terms of the water tariffs.

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Domestic Full Pressure
This service is available in the formal housing areas throughout the municipal area. Application for a connection can be made by calling at any of our Walk-In Centres. A connection fee is charged in terms of the applicable tariff for the size of connection (normally 20mm). Water consumption and monthly charges are made in terms of the water tariffs.

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Industrial, Commercial and other usersThis full pressure service is available throughout these areas. Application for a connection can be made by either calling at any of our Walk-In Centres. A connection fee is charged in terms of the applicable tariff for the size of connection. Water consumption and monthly charges are made in terms of the water tariffs.

 
Application to be connected to a water main can be made at any one of the Walk-In Centres situated in the Municipal area. The water inspectorate also provides a service whereby customers can request the following: leak detection, testing of water meters, stolen water meters, resiting of water meters and fire hydrants, and pressure and flow tests.

Links:

Click here to view the Water Tariffs

Click here for our contact details.