The responsibility for unblocking public sewers rests with the Unit.

Any complaints or faults should be reported to the toll-free number and a fault number will be allocated for future reference.

A field crew will then be dispatched as soon as possible. The service of unblocking private sewers i.e. that section from a building to the public sewer, is offered.

A prescribed tariff is charged for successful unblocking and a consolidated account number to which the job will be charged and a signature must be given to the driver before any work can commence.

he boundary manhole must be exposed by the owner prior to the crew arriving on site.

Payment must never be made to the driver.

In the event of the blockage not being able to be cleared by the field team, no charge will be levied, and the owner will be required to engage his or her own private plumber to excavate the pipes.