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Water and Sanitation

eThekwini Water and Sanitation is a unit of the eThekwini municipality and is responsible for the provision of water and sanitation services to all customers in the municipality. We have as our core values, a customer focus, cost consciousness and a concern for the well-being of our staff.
 
Water Saving Tips.pdfWater Saving Tips

Ethekwini Water Rationing Schedule.pdfeThekwini Water Rationing Schedule
eThekwini Water and Sanitation is a unit of the eThekwini municipality and is responsible for the provision of water and sanitation services to all customers in the municipality. We have as our core values, a customer focus, cost consciousness and a concern for the well-being of our staff.
 

Water Saving Tips.pdfWater Saving Tips

Ethekwini Water Rationing Schedule.pdfeThekwini Water Rationing Schedule


Key Contact Numbers

24 hour Faults (SMS only) - 43554​
WhatsApp Water Reporting Line - 073 148 3477​​
​​24 hour Faults - 080 13 13 013 (Toll free for fixed line calls)​
Account Queries - 080 13 13 013
​Water Pollution Complaints and Emergencies - 080 13 13 013
​Email address - Eservices@durban.gov.za​

​All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)

Head Office, 3 Prior Road, Durban - 031 311 1111 

Head Office Fax - 031 311 8699 

Head Office Address - P.O. Box 1038 Durban 4000 South Africa​

 

Our Customer Care Center is open 24 hours a day


​Customer warning - Geyser Installation

​Customer Service Charter​

​Service Level Standards​

​​Directions from King Shaka International Airport​


​​Walk-In Centres​

 ​

​Prior Road Head Office

3 Prior Road, Durban

Weekdays: 07h15 - 15h30

Saturdays: 07h30 - 11h30​                                                                                   
Verulam Sizakala Customer Care

151 Wicks Street, Verulam

Weekdays: 07h30 - 15h30

Saturd​ays: 07h30 - 11h30

Pinetown Sizakala Customer Care
(Civic Centre)

60 Kings Road, Pinetown

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

Hammarsdale Water Office

58 Anderson Road, Hammarsdale

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

​Kingsburgh Sizakala Customer Care

729 Mayors Mews, Kingsburgh

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

Mega City Sizakala Customer Care

50 Mangosuthu Highway, Umlazi

Weekdays: 07h15 - 15h30

Saturdays: 07h30 - 11h30​​​​

Illovu Sizakala Customer Care

Lot 10994 Street 10451, Illovu

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30

Hillcrest Sizakala Customer Care

22 Delamore Road, Hillcrest

Weekdays: 07h30 - 15h30

Saturdays: 07h30 - 11h30, open on first and last Saturday of each month


 

WEATHER
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IMPORTANT NUMBERS
Fire Department & Metro Police:
031 361 0000
Water and Traffic Hotline:
080 131 3013
Electricity Contact Centre:
080 13 13 111
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