Key Contact Numbers

• 24 hour Faults (SMS only) - 083 7073 013 
   
• 24 hour Faults -  080 13 13 013 (Toll free for fixed line calls)
   
• Account Queries -  080 13 13 013
   
• Water Pollution Complaints and Emergencies - 080 13 13 013
   
• Email address - Eservices@dmws.durban.gov.za 
   
• Top Level Management Contact Details

Our Customer Care Center is open 24 hours a day.

Customer warning - Geyser Installation!

Customer Service Charter

Service Level Standards

All numbers listed below prefaced by +27 for international callers (Please drop the leading zero).

• Head Office, 3 Prior Road, Durban - 031 311 1111
   
• Head Office Fax - 031 311 8699

Head Office Address

P.O. Box 1038
Durban
4000
South Africa 
 

Directions from King Shaka International Airport
 

Walk-In Centres