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Water and Sanitation

eThekwini Water and Sanitation is a unit of the eThekwini municipality and is responsible for the provision of water and sanitation services to all customers in the municipality. We have as our core values, a customer focus, cost consciousness and a concern for the well-being of our staff.
 

Key Contact Numbers
​24 hour Faults (SMS only) - 43554
​24 hour Faults - 080 13 13 013 (Toll free for fixed line calls)
​Account Queries - 080 13 13 013
​Water Pollution Complaints and Emergencies - 080 13 13 013
​Email address - Eservices@durban.gov.za
Top Level Management Contact Details

 

Our Customer Care Center is open 24 hours a day
Customer warning - Geyser Installation!
Customer Service Charter​
Service Level Standards
​All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)

Head Office, 3 Prior Road, Durban - 031 311 1111
Head Office Fax - 031 311 8699
Head Office Address P.O. Box 1038 Durban 4000 South Africa

​​Directions from King Shaka International Airport

 

Walk-In Centres
Prior Road Head Office
3 Prior Road
Durban
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h00
Prior Road Head Office
3 Prior Road
Durban
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h00
Prior Road Head Office
3 Prior Road
Durban
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h00
Verulam Market Plaza
151 Wicks Street
Verulam
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h00
Pinetown Regional Centre (Civic Centre)
60 Kings Road
Pinetown

Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h00

Hammarsdale Water Office
58 Anderson Road
Hammarsdale
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h00
Kingsburgh Regional Centre
729 Mayors Mews
Kingsburgh
Weekdays: 07h30 - 15h30
Saturdays: 07h30 - 11h00
Mega City
50 Mangosuthu Highway
Umlazi
Weekdays: 07h15 - 15h30
Saturdays: 07h30 - 11h00

 

WEATHER
Cloudy
High: 21°C
Low: 17°C
Cloudy
IMPORTANT NUMBERS
Fire Department & Metro Police:
031 361 0000
Water and Traffic Hotline:
080 131 3013
Electricity Contact Centre:
080 13 13 111
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