The Water and Sanitation Unit was formed in 2001 to provide the water and sewerage needs of the newly created Municipal area. On the one hand these needs are dictated by a thriving, modern, industrial city competing in international tourism, business, conference and sports arenas and, on the other hand, the past imbalances in service provision must be addressed.

Many previously disadvantaged communities are without basic facilities and, where water and sewerage services are provided to these communities, the maintenance and management of the services was often neglected by the previous service providers. Consequently, communities placed little value on the proper use and maintenance of sewerage systems. Abuse and misuse of sewerage systems was costing the Council about R6 million per annum.

It is amongst these communities that the Unit has launched an education and public information programme to inform people that the provision of improved services must be accompanied by corresponding responsibilities.