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Sizakala Customer Service Unit

SIZAKALA - a Zulu word meaning, 'Get help'

 
Every eThekwini resident will have easy access to all council services in a way that is helpful, friendly, empowering and uniform across the city.

What is the Sizakala Customer Care Programme?

The Sizakala Customer Service Centre is essentially a place were residents can go for assistance on any council related query. We have the responsibility to ensure that eThekwini residents have easy and equal access to and receive the best possible service from the council. A number of Sizakala Customer Service Centres have been opened throughout the eThekwini Municipality Area to ensure that these services are brought closer to all our residents.

 
What are Sizakala Customer Service Centres?
The Sizakala Customer Service Centre is essentially a place were residents can go for assistance on any council related query. We have the responsibility to ensure that eThekwini residents have easy and equal access to and receive the best possible service from the council. A number of Sizakala Customer Service Centres have been opened throughout the eThekwini Municipality Area to ensure that these services are brought closer to all our residents.
 
What services are offered at Sizakala Customer Service Centres?
The Sizakala Customer Services Centre offers a range of municipal services from opening new accounts to reporting faults, from providing information to logging complaints to submission of various forms.
 

We offer the following Services:

  • Application for municipal services 
  • Building control enquiries   
  • Building plans submissions 
  • Cash receipting    
  • Community facility bookings 
  • Community participation
  • Business support  
  • Electricity vending / pre-paid electricity 
  • Environmental health / enquiries or complaints
  • Motor vehicle licensing  
  • Municipal services account enquiries
  • Municipal services complaints handling  
  • Rates enquiries
  • Town planning enquiries 
  • Traffic fines / Viewing photographs  
​​
How to contact the Customer Service Centres
Regional Centres Unit, Tel: 0800
331 011
Send us a fax: (031) 311 6107
Email: sizakala@durban.gov.za
P.O. Box 49
Pinetown
3600
WEATHER

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031 361 0000
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080 131 3013
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080 13 13 111
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