The Public Transport Department plans, prioritizes, designs, implements, maintains, and manages the full range of public transport services through the design, adjudication, subsidising, and monitoring of service contracts.

  • To do this, it implements and maintains ticketing and fare systems, and ensures that the required public transport infrastructure is in place, including:
  • The design and maintenance of bus routes
  • The rationalisation, set-up, upgrade, and maintenance of public transport (bus and taxi) ranks and stops
  • The implementation of the taxi re-capitalisation programme
  • The implementation of security services at public transport ranks 
  • The implementation of regulation and enforcement measures

To ensure that its services are in the best interest of public transport users, the Department liaises with representatives of the rail, bus, minibus taxi, and metered taxi industries; engages in community liaison programs; and is establishing a help desk for public transport complaints.  Extensive coordination between Departments and other units is also required.  

The Department has three branches to perform these functions:

  • The Public Transport Infrastructure Branch is responsible for:
    • The study and approval of bus and taxi routes
    • The allocation of bus and taxi ranks and stops
    • Maintaining bus and taxi ranks
    • The prioritisation of capital projects for public transport infrastructure
    • The Rationalisation of public transport ranks
    • Public Private Partnerships (PPP’s) for the development, maintenance, and upgrade of Public transport ranks
    • Implementation of the Taxi Re-Capitalisation Program
  • The Public Transport Services Branch is responsible for:
    • Planning and designing the full range of public transport services
    • Managing the delivery of public transport services
    • Managing the tender process and adjudication
    • Monitoring and managing service contracts
    • Managing subsidisation, e.g. claims verification and approval
    • Managing an integrated ticketing and fare system
  • Transport Authority Co-Ordination 
    This branch has four sections, each attending to one of the following functions.
    • Internal liaison and coordination between departments and other units and the consolidation of department responses
    • External liaison, e.g. that relating to rail, bus, minibus and metered taxis
    • Community liaison & complaints, e.g. help desk for public transport complaints and other programs
    • Management of service level agreements, e.g. Metro Police enforcement