1. Visit one of our Customer Service Centres and fill in a blue application form.
Note: Your account needs to be up to date before making an application.

2. Your completed application will be captured, referenced and forwarded to the relevant department for technical analysis and costing. Once completed, a pro-forma invoice detailing the costs, installation specifications and a metercard will be posted to you.
Note: Refer to eThekwini Electricity's Schedule of Connection Fees and Charges for estimated connection costs.

3. Once payment has been received, your application will be confirmed. You are also required to submit your completed meter card for your connection request to be processed.
Note: The deposit from your Credit meter account cannot be transferred as payment for a change over connection fee.

Time Frames For Connections

The time frames for connections will be dependent on the availability of the meters (3-6 months).

Mandatory Documentation/ Requirements:

1. I.D document of applicant
2. Proof of ownership
3. Authority from landlord - proxy letter, I.D copy & I.D copy
of the landlord
4. Registered contractor details
5. Open an account with a refundable deposit of R100