Regional Services Section
§  Regional Co-ordination
Co-ordination for effective service delivery is vital; the office provides p/p expertise in facilitation support and community function activation. We have demarcated the municipality into 6 regions, each region has a regional co-ordinator and community mobilisers responsible for all wards within the region.
What does Regional Co-ordinators entails?
We have 6 regional offices o bring departmental services closer to the people; these offices are situated where Customer Care Centres are:

Region:  South Central ​

Regional Co-ordinator:  Sibusiso Madlala

Contact Details:  031322

Number of Wards:  19


50 Mangosuthu Highway​

Mega City Shopping Centre

1st Floor Sizakala Centre

Region:  South

Acting Regional Co-ordinator:  Jabu Ngcobo

Contact details:  031 311 15830

Number of wards:  13


​9 Mayors Mews

Kingsburg, 4162

Region:  North

Regional coordinator:  Sam Maphumulo Tongaat

Contact details: 0311 322 2164

Number of wards:  20


​325 Main Road

Sizakala Centre


Region:  North Central     
Sizakala Centre
Co-Acting coordinator:  Funisu Mzimela    
Contact Details:  031 311 4608
Number of wards:  21
​E1139  Ntombela Road
Kwa Mashu

Region:  Central West

Regional Co ordinator:  Mdu Mshubi                                
Contact Details:  031 311 6683
Number of Wards:  20

1 William Lester Drive

Westville, 3629
EXT:  16683

Region: Outer West                                                                      
Regional Co-ordinator:  Zilungile Hlophe
Contact Details:  031 311 8625
Number of wards:  17
60 Kings Road

Pinetown Civic Centre

Pinetown, 3010

§  Masakhane programme
Masakhane programme came as a national campaign aiming at encouraging community members to pay for services rendered by municipalities. It is an outreach programme that promotes and strengthens s communication between the municipality and citizens. This further encourages interaction between elected representatives and community.
What does masakhane Programme entails?
To ensure communities understand the council programmes and know their responsibly towards the municipality. it is done by organising a series of road-shows that take place over weekend. Different departmental representatives attend, make presentation, and respond to the issues, questions, concerns raised around service delivery by the community; issues raised are referred to relevant department for auctioning.
Programme officer: Bheka Mbuthuma
Contact no.: 031 311 6180
E-mail address:
§  Community Based Planning
Community involvement is at the centre of developmental local government,  and community based planning is the main project implemented under this programme, it is built on local vision preferred outcomes and strengths of communities.
CPB informs the Integrated Development Plan of the municipality. Top 5 ward desired outcome are linked to 8 city outcomes contained in the IDP.  CPB methodology has been found to be working very well in ensuring community participation in planning, budgeting, implementation and evaluation.
Community Based Planning Co-ordinator: Nkonzo Xulu
Contact no. 031 311 6157
E-mail address: 
§  Community Based structures  (stakeholder participation programme)
To create enabling environment for citizens to actively participate on all council processes and thereby making them influence decision taken by the council resulting in standard of living.
Community based structures aims at strengthening partnership with various stakeholders and establishes linkages with other role players within the municipality. It also ensures other governmental departments, parastatals, and civic society structures are engaged during integrated development plans development and review as well as budgeting processes.
Community Based Structure Co-ordinator: Lungelo Makhathini
Contact no. 031 311 6244