Regional Services Section 

Regional Co-ordination
Co-ordination for effective service delivery is vital; the office provides p/p expertise in facilitation support and community function activation. We have demarcated the municipality into 6 regions, each region has a regional co-ordinator and community mobilisers responsible for all wards within the region. 

There are 101 wards and 6 regions, each ward is serviced by a Community Mobiliser who is responsible for information sharing in the ward. Community Mobiliser is an interface for the Unit and public which is our mandate as a municipality, to encourage active engagement of communities in government matters to improve the standard of living. 

Senior Manager: Ms. Mumsy Ntombela 
Tel: 031 311 6168

Region:  South Central 50 Mangosuthu Highway
Mega City Shopping Centre
Regional Co-ordinator:  Sibusiso Madlala 1st Floor Sizakala Centre
Contact Details:  031322
Number of Wards:  19
Region:  South 9 Mayors Mews                                                                           Kingsburg, 4162
Acting Regional Co-ordinator:  Jabu Ngcobo
Contact details:  031 311 15830
Number of wards:  13                                                         

Region:  North 325 Main Road
Sizakala Centre
Regional coordinator:  Sam Maphumulo Tongaat
Contact details: 0311 322 2164
Number of wards:  20                                                    

Region:  North Central E1139  Ntombela Road
Kwa Mashu
Co-Acting coordinator:  Funisu Mzimela
Contact Details:  031 311 4608
Number of wards:  21

Region:  Central West 1 William Lester Drive
                                                                Westville, 3629
Regional Co ordinator:  Mdu Mshubi
Contact Details:  031 311 6683
Number of Wards:  20                                 EXT:  16683

Region:  Outer West  60 Kings Road
 Pinetown Civic Centre
Regional Co-ordinator:  Zilungile Hlophe Pinetown, 3010

Contact Details:  031 311 8625

Number of wards:  17
Regional Coordination Programmes 

Masakhane programme 

Masakhane programme came as a national campaign aiming at encouraging community members to pay for services rendered by municipalities. It is an outreach programme that promotes and strengthens s communication between the municipality and citizens. This further encourages interaction between elected representatives and community.

What does masakhane Programme entails?
To ensure communities understand the council programmes and know their responsibly towards the municipality. it is done by organising a series of road-shows that take place over weekend. Different departmental representatives attend, make presentation, and respond to the issues, questions, concerns raised around service delivery by the community; issues raised are referred to relevant department for auctioning. 

Manager Masakhane Programme: Mr. Thami Ntuli
Tel: 031 311 3175

Stakeholder Participation Programme

Provides platforms for community engagement on issues of service delivery and serves as a nucleus of public participation through collective structural arrangements. 

Community Based Planning 

Community involvement is at the centre of developmental local government, and community-based planning is the main project implemented under this programme, it is built on local vision preferred outcomes and strengths of communities. 
CPB informs the Integrated Development Plan of the municipality. Top 5 ward desired outcome are linked to 8 city outcomes contained in the IDP.  CPB methodology has been found to be working very well in ensuring community participation in planning, budgeting, implementation and evaluation. 

Community Based structures (stakeholder participation programme)

To create enabling environment for citizens to actively participate on all council processes and thereby making them influence decision taken by the council resulting in standard of living.

Community based structures aims at strengthening partnership with various stakeholders and establishes linkages with other role players within the municipality. It also ensures other governmental departments, parastatals, and civic society structures are engaged during integrated development plans development and review as well as budgeting processes. 

Sectoral Stakeholders 

Creates platforms for stakeholder engagement such as Religious Leaders, Traditional Healers, Vulnerable Groups, Businesses. 

Maganer Stakeholder Participation : Mr. Lungisile Mpetshwa
Tel: 031 311 6285

Amakhosi Traditional Leadership Support 

The office provides administration support to Traditional leadership within Municipality collaborating jointly on projects and programmes that Amakhosi need to be implemented in traditional communities. Managing sustainable relationship between Traditional Leadership Institution and the Municipality.
Manager Amakhosi Support Office: Mr. Victor Mkize
Tel: 031 311 6204