eThekwini Municipality > City Government > Council > City Mayor > Blog > Posts > Oversight visit to City shows service delivery gains
November 24
Oversight visit to City shows service delivery gains
THE City recently had the opportunity to host Minister of Cooperative Governance and Traditional Affairs (COGTA) Dr Nkosazana Dlamini-Zuma. She was on a two-day ministerial working visit which is in line with COGTA’s mandate and Section 154 of the Constitution. The visit was also a continuation of Minister Dlamini-Zuma’s engagements with provinces and districts on the District Development

Model (DDM) implementation, to provide political oversight, to conduct a service delivery assessment as well as the impact of Covid-19 and gender-based violence mitigation plans.

Her visit presented me with the opportunity to provide an account of what has been achieved in eThekwini Municipality since President Cyril Ramaphosa launched the DDM last year and announced eThekwini, particularly KwaMashu, as one of the pilot sites where the project would be rolled out. I am proud to announce that the Municipality has done exceedingly well in delivering services to a majority of residents. However, there are other areas which have suffered neglect.

We acknowledge that there is a growing dissatisfaction that services rendered are insufficient with the services backblock as of 30 March standing at 348 488 households for water, 310 843 for sanitation, 220 432 for electricity and 77 087 for refuse collection. Housing remains a critical need.

The Human Settlements Unit has been delivering on their mandate using different approaches including the provision of top structures, infrastructure incremental services, the R293 programme and temporary residential accommodation at a total of 25 472 sites. All these interventions have made a difference in the lives of beneficiaries. The City is also providing incremental services such as water, sanitation, roads and footpaths to 581 informal settlements.

As a result of service delivery challenges, some sections of the community have lost hope, while others have resorted to illegal marches characterised by damage to private and public property. While behaviour of this nature cannot be condoned, as the leadership of eThekwini we remain committed to ensuring that all service delivery challenges are resolved with immediate effect, hence the adoption of Operation Good Hope. Through Operation Good Hope, the City has developed tangible plans with timelines to address challenges.

The main objectives of this operation include:
  • Improving cleanliness of the City by focusing on poor service delivery pressure points in the primary and secondary towns and townships;
  • Improving the pace, frequency and quality of the response to service delivery faults that have been identified and;
  • Mobilising staff and the public at large to take care of City facilities and improve civic pride.
Friday has been declared ‘Cleanup Friday’ where service delivery interventions will be intensified, including the enforcement of bylaws and clamping down on contraventions. Secondary central business districts and townships will be coordinated in a similar manner.

This initiative is aligned to our Mayoral Operation Sukuma Sakhe Programme which sees City leadership and senior officials visiting at least 12 wards of the Municipality monthly.

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